Student Journey on TUTORERA

TUTORERA by MENTISERA is a student-led demand marketplace: students set the requirement, tutors respond with offers, and the student chooses.

Complete customer journey

  1. Student needs tutor

    A student or parent identifies the subject, level, schedule, learning mode, and support required.

  2. Student posts tutoring request

    The requirement is submitted on TUTORERA with learning goals and relevant preferences.

  3. Student proposes a budget

    The student sets a proposed rate in the selected market currency.

  4. Tutors submit offers

    Eligible tutors can accept the proposed budget or submit a different rate with a short message and availability.

  5. Student compares offers

    The comparison view shows tutor profile, verification, qualifications, experience, reviews, availability, teaching mode, response time, and the proposed price in the request currency.

  6. Student selects one tutor

    The student independently chooses the tutor who best fits the requirement. The cheapest offer is not automatically selected.

  7. Final agreed rate is locked

    The selected offer, including its currency and pricing unit, is locked into the booking.

  8. Booking generated

    A booking record is created for the selected tutor and agreed tutoring service.

  9. Checkout shows final amount

    In checkout-enabled markets, the customer reviews the agreed rate, sessions, subtotal, fees, tax, discounts, and total payable in the booking currency.

  10. Payment gateway processes payment

    Payment begins only after selection, price acceptance, booking creation, and confirmation that checkout is enabled in that market.

  11. Payment confirmation received

    TUTORERA verifies the transaction result server-side.

  12. Booking confirmed

    The booking status is confirmed and the selected tutor is notified.

  13. Tutor delivers lesson

    The tutor conducts the agreed online or in-person tutoring session.

  14. Student receives service

    After the session, the student may rate the tutor, leave a review, contact hello@mentisera.pk, or request an eligible refund.

Offer comparison screen includes

  • Tutor photo
  • Tutor name
  • Verified status
  • Qualification
  • Years of experience
  • Subject expertise
  • Rating and reviews
  • Proposed price in request currency
  • Teaching mode
  • Availability
  • Offer message
  • Response time
  • View Profile
  • Accept Offer where available
  • Decline
  • Message Tutor where appropriate

Payment rule

The payment gateway is not used to process offers or hold speculative money. In a checkout-enabled market, payment occurs only after a tutor has been selected, a final tutoring rate has been agreed, a booking exists, and the final amount is clearly displayed in the booking currency.

See payment process