How Payments Work on TUTORERA

TUTORERA by MENTISERA uses payments only for genuine tutoring bookings created after student selection and final price acceptance.

No payment is collected simply because a student posts a tutoring requirement. The sequence is: post requirement → receive offers → select tutor → accept final price → create booking → proceed to payment only where checkout is enabled. The final payable amount is shown in the booking currency before payment.

Complete payment customer journey

  1. Step 1 – Post Requirement

    The student or parent enters subject, level, location where applicable, online or in-person mode, schedule, learning requirements, and a preferred budget in the request currency.

  2. Step 2 – Tutor Offers

    Eligible tutors can submit offers in the request currency.

  3. Step 3 – Compare

    The student compares rate, qualifications, experience, ratings, availability, teaching mode, and tutor profile.

  4. Step 4 – Select Tutor

    The student accepts one tutor's offer.

  5. Step 5 – Final Price Locked

    The accepted offer becomes the final booking price.

  6. Step 6 – Booking Summary

    The booking shows tutor, subject, agreed rate, sessions, subtotal, applicable fees or taxes, and the total in the booking currency.

  7. Step 7 – Checkout When Available

    In a checkout-enabled market, the customer can review the payment options before proceeding.

  8. Step 8 – Payment Verification

    When a configured provider is used, TUTORERA verifies the transaction result server-side.

  9. Step 9 – Booking Confirmation

    A paid booking is confirmed after successful payment verification. Discovery-beta markets do not offer checkout.

  10. Step 10 – Tutor Service Delivery

    Tutor conducts the agreed lesson as an independent service provider.

  11. Step 11 – Completion

    Booking/session becomes completed after service delivery.

  12. Step 12 – Customer Feedback

    Student may rate tutor, leave review, contact support, or request an eligible refund.

Example booking summary

Tutor: Selected tutor name

Subject: Selected subject or curriculum

Rate: Final agreed rate in the request currency

Sessions: Selected booking sessions

Subtotal: Rate multiplied by the booking sessions

Fees and tax: Displayed when applicable

Total Payable: Displayed before payment

Student fees, tutor deductions, taxes, and payment availability can vary by market and are shown in the relevant booking flow.

Gateway activation note

Secure online payment is available only through a provider configured for the selected market.

The request currency remains authoritative for the offer, booking, payment record, and settlement snapshot.

For support, contact hello@mentisera.pk.

View student journey