First Session Guarantee

We want you to find the right tutor. If the first session materially fails to meet the published protection rules, we review the case for a replacement, credit, or refund where eligible.

Try Another Tutor

Eligible cases may receive a session credit so you can book a different tutor.

Refund Review

If a refund is appropriate under the published rules, our team reviews the claim and records the decision.

Quick Resolution

We review all claims within 24–48 hours and keep you updated every step of the way.

How It Works

01

Complete your first session

Book and complete your first session with a tutor on TUTORERA®.

02

Not satisfied? Let us know

In your dashboard, click "Not Satisfied?" on your completed first session booking and tell us what went wrong.

03

We review your claim

Our team reviews your claim within 24–48 hours and contacts you via email.

04

Resolution is recorded

Eligible outcomes may include a tutor replacement, session credit, or refund through a supported documented method.

Eligibility

Applies to your first session with any tutor on TUTORERA®
Session must be marked as completed
Claim must be submitted within 7 days of the session
One guarantee claim per student–tutor pair
Does not apply to sessions cancelled by the student

Ready to find the right tutor?

Post your requirement or browse verified tutors — eligible first sessions are protected under the published rules.

Browse Tutors