Complaint Process
We take all complaints seriously. Here's how to raise a complaint and what to expect.
1
Submit Your Complaint
Use our Contact form or email hello@mentisera.pk with full details of your complaint including booking ID if applicable.
2
Acknowledgement
We will acknowledge your complaint within 24 hours and assign it a reference number.
3
Investigation
Our team will investigate within 3-5 business days, reviewing chat history, booking records, and both parties' statements.
4
Resolution
We will communicate the outcome and any actions taken. This may include refunds, warnings, or account suspension.